Yes, we provide both domestic and international flight services. Please let us know your travel plan, and we will assist you in finding your preferred flight.

Unfortunately, you cannot hold the booking without payment. Immediate payment is required to confirm your online purchase.

No, we do not send hard-copy receipts by post. We will email your booking details and confirmation. Alternatively, you can visit our office to collect a hard copy of your purchase.

During an online or offline transaction, there is a convenience fee that customers must pay. However, there are no additional charges for purchases made through Sky Friend Aviation, whether online or offline.

The Sky Friend Aviation Convenience Fee is a charge that customers need to pay for the support, convenience, and services provided through our online platform.

No, the Sky Friend Aviation Convenience Fee is non-refundable.

You can conveniently cancel your flight directly on our website or app. Navigate to My Booking > Show More > Refund/Void/Date Change to complete the process effortlessly. If you encounter any issues, please email us at your-sales.skyfriendaviation@gmail.com for assistance with refunds and cancellations. Cancellation and refund policies may vary by airline. For cancellations, Sky Friend Aviation will charge according to the airline's policy, along with a service fee of BDT 1500 per person for international flights and BDT 300 for domestic flights.

To change the date of your flight tickets, please email us at your-email@skyfriendaviation.com. The date change process may vary by airline. If the airline allows changes, a fee will be charged based on the airline's policy, plus any fare difference and a service fee of BDT 500 for international flights or BDT 200 for domestic flights.

We submit any refunds immediately to our bank. Our partner banks may take up to 15 working days to process your refund request. Some banks might take longer, potentially up to the next billing cycle. Refunds will be processed in the same currency used for the payment.

The service fee includes charges for cancellations and refunds, which differ from airline to airline. For cancellations made by the airline, Sky Friend Aviation will not charge additional fees. For voluntary cancellations, a service fee will apply based on the type of ticket purchased.

A Combo Fare allows you to combine flights from different airlines into a single itinerary, providing greater flexibility and potentially lower costs for your travel plans. Sky Friend Aviation offers exclusive rates for Combo Fares available on our website and app.

Yes, Combo Fares apply to both domestic and international air tickets.

• All flights under a Combo Fare must be booked together as a single itinerary.
• Separate tickets will be issued for each airline in the Combo Fare.
• Changes or cancellations may be subject to the terms of each airline involved.
• Refunds, cancellations, and date change requests will follow the standard policies of Sky Friend Aviation and the respective airlines.

Yes, customers can purchase tickets for others under this offer.

Date change and cancellation will adhere to the existing policies of Sky Friend Aviation and the airlines.

Full payment must be made at the time of booking. The displayed fare includes the cost of all flights in the Combo Fare but may not cover additional fees such as baggage, seat selection, or in-flight services.
What are the contact details for any queries ?
• Contact number: +8801901 448542-43
• Email: sales.skyfriendaviation@gmail.com

For Domestic Flights:
• Refund:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 300 (Adult)
 BDT 300 (Child)
 BDT 0 (Infant)
• Re-issue:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 200 (Adult)
 BDT 200 (Child)
 BDT 0 (Infant)
• VOID:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 300 (Adult)
 BDT 300 (Child)

Airline Policy Wise Charges:
• Biman Bangladesh Airlines:
o Refund:
 Before 24 Hours of Flight: BDT 1500
 Within and After 24 Hours of Flight: BDT 2000
o Re-issue:
 Before 24 Hours of Flight: BDT 1000
 Within & After 24 Hours of Flight: BDT 1500
• Other Airlines (e.g., Air Astra, NOVOAIR, US-Bangla Airlines):
o Refund (more than 24 hours of departure):
 BDT 1500
o Refund (within 24 hours of departure):
 BDT 1800
o Refund (within 6 hours of departure):
 BDT 2000
o Re-issue (more than 24 hours of departure):
 BDT 1200
o Re-issue (within 24 hours of departure):
 BDT 1500
o Re-issue (within 6 hours of departure):
 BDT 2000
 BDT 0 (Infant)

For International Flights:
• Refund:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 1500 (Adult)
 BDT 1500 (Child)
 BDT 0 (Infant)
• Re-issue:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 500 (Adult)
 BDT 500 (Child)
 BDT 0 (Infant)
• VOID:
o Airline Charge: As per airline policy
o Sky Friend Service Charge:
 BDT 1000 (Adult)
 BDT 1000 (Child)
 BDT 0 (Infant)

For cancellations and refunds, we strictly adhere to the airline's refund policy. The airline reserves the right to modify any policies at any time, and Sky Friend Aviation has no control over these changes.

The service fee varies depending on the airline's cancellation and refund policies. If a cancellation is made by the airline, Sky Friend Aviation will not impose any additional fees. However, for voluntary cancellations requested by customers, service charges will apply as outlined above.

You can search for a specific flight on our website to find detailed baggage information. On the booking page, you will see a section called "Baggage Policy." Additionally, your printed or e-tickets will also contain specific luggage details.

If you notify us in advance, we can arrange a wheelchair for you. The cost varies from airport to airport. Upon confirming your request, we will communicate with the relevant personnel to provide you with a specific price.

For a child's ticket who is transitioning to adult age, additional charges will apply. This includes the current airfare difference for the ticket, a date-changing fee, and any convenience fee according to the airline’s policy.

According to the airline's policy, airfare can fluctuate at any time without prior notice. If you do not purchase the ticket immediately, we cannot guarantee the same airfare during your next search for your destination.

If the fare increases, the customer must pay the price difference for the booked tickets. If the fare decreases, you will receive a refund for the difference.

Yes, for LCC flights, you must upload the following documents:
• A copy of a valid passport
• A copy of your visa and any other necessary documents
It’s essential to upload these documents at the time of ticket issuance to avoid cancellation by the respective airlines (such as Indigo, Salam Air, etc.).

Yes, when purchasing a ticket from Sky Friend Aviation, it is mandatory to upload a copy of your passport and visa. Failure to provide the required documents will result in the cancellation of your booking. Sky Friend Aviation reserves the right to cancel any booking if the necessary documents are not received within the stipulated time frame.

A visa is a document required to travel to a foreign country. Types of visas include:
• Tourist Visa
• Transit Visa
• Visitor or Short Stay Visa
• Business Visa
• Immigrant Visa
• Residence Visa
• Medical Visa, etc.

The visa cost varies from country to country. You will incur a visa fee based on the specific terms and conditions of the country you wish to visit. Some countries may waive this fee with favorable travel arrangements.

After confirming your booking, we will provide you with a sample invitation letter format. Please fill in the details, add a digital signature, and share it via email. Once we receive the completed invitation letter, we will apply for the visa at the embassy. Typically, embassies take 4-5 working days for visa approval if no additional documents are required. After approval, we will email you the e-visa.

A tourist visa is a limited-duration visa for holiday purposes. It can only be used for tourism, not for business activities. Visa requirements vary by country; some allow visas on arrival for Bangladeshi citizens, while others require a valid pre-approved travel visa.

The e-visa application process is entirely online, requiring no physical submission of your passport or documents. Upon approval, you receive the e-visa via email without a sticker on your passport. In contrast, for a sticker visa, you must submit your physical passport and supporting documents to the embassy and receive a sticker upon approval.

Primary documents include:
• Valid Passport (minimum validity of six months)
• Visa Application Form
• Passport-sized Photographs
• Visa Fees
• Bank Statement (usually six months or more, country-specific)

Additional requirements may include:
• Driving License
• Birth Certificate
• Police Verification Certificate
• Marriage Certificate
• Office/Student Identity
• No Objection Letter/Certificate
• Travel Ticket and Accommodation Confirmation

For countries that issue e-visas, we will email you the e-visa upon approval.

Most countries typically take about ten (10) working days for sticker visas and around five (5) working days for e-visas. Processing times may vary during peak travel seasons.

You can cancel your visa application before submitting your documents to the embassy. However, once the documents are submitted, cancellation is not possible.

If you cancel before submitting to the embassy, you will only receive a refund of the visa fee. The processing fee charged by Sky Friend Aviation is non-refundable.

Unfortunately, you cannot claim a refund for the visa fee or the processing fee if your visa application is rejected.

Yes, you can reapply after a rejection, but this depends on the reason for the rejection and the specific waiting period outlined by the embassy.

A passport is considered valid if it has at least six (6) months of validity remaining at the time of departure and contains a minimum of two blank pages for visa stamps.

AIf you submit your visa application through Sky Friend Aviation, our team will handle all tasks on your behalf, including filing and processing your visa request. A service fee applies for processing each application per country.

In most cases, our team will submit the visa application on your behalf. However, for certain countries, clients may need to submit their applications physically per embassy requirements.

Most countries require a photo against a white background. We recommend that clients take their photos in front of a white backdrop. Additionally, photos should not be older than three months or used in previous visa applications.

This depends on the country for which you are applying for a visa. Most countries typically require a recent six-month bank statement.

Yes, if you process your visa application through Sky Friend Aviation, we will manage all bookings for travel tickets and hotel accommodations.

Yes, we will handle the Letter of Introduction (LOI) based on the information you provide if the visa is processed through Sky Friend Aviation.

Currently, Sky Friend Aviation only processes tourist/travel visas and does not assist with student, business, or work visas.

Yes, we provide visa assistance for most first-world countries, including Schengen countries.

Visa approval or rejection is entirely at the discretion of the embassy. Sky Friend Aviation is not liable for visa rejections and has no authority over the decision-making process. If the embassy requests additional documents, your visa request may be put on hold.

Yes, you can apply for a visa even if you haven't booked your flight tickets. Sky Friend Aviation will manage the ticket bookings if needed for your visa submission.

A transit visa is a travel document allowing you to pass through another country on your way to your final destination. For example, if you're traveling from South Asia to the US with a stop in the Schengen Zone, you would need a transit visa for that area.

The transit zone is a designated area within an international airport where you can wait for your connecting flight without going through immigration. If you stay in this zone, you typically do not need to leave the airport.

Yes, if you leave the transit area, you will need a transit visa. However, nationals from certain countries may need a transit visa regardless of whether they leave the zone.

Transit passengers continue their journey on the same aircraft, while transfer passengers switch to a different aircraft or airline, usually requiring a re-check-in at the airport.

• A direct flight goes from point A to point B without changing flight numbers but may stop to pick up passengers.
• A connecting flight goes from point A to point B with a stop in point C, equiring a transit visa.
• A non-stop flight travels directly from point A to point B without any stops.

The prices displayed for holidays are always for a single traveler. However, if you are traveling as a couple or with another person, you can view availability for a minimum of two travelers traveling together.

Yes, you can easily customize any holiday according to your requirements. For customization requests, please reach out to our Customer Support or send an email to sales.skyfriendaviation@gmail.com

To apply for a refund or cancellation, please contact our Customer Support or email us at sales.skyfriendaviation@gmail.com.

No, our holiday prices are not fixed. They can fluctuate due to changes in airfare and hotel prices. Additionally, holiday rates may vary during peak times such as Eid, Durga Puja, Christmas, long weekends, and New Year's Eve.

Our cancellation policies are as follows:
• Cancellation made 15 days before the travel date: 50% deduction of the total package cost.
• Cancellation made 10 days before the travel date: 75% deduction of the total package cost.
• Cancellation made 5 days before the travel date: 100% deduction of the total package cost.

Refunds for unutilized services cannot be claimed if you have already availed them as part of the provided itinerary.

Changes to the itinerary are possible based on the availability of your purchase. For any amendments, please contact us at least 72 hours in advance.

The maximum waiting time at the airport is between 30 minutes to 1 hour from the flight's arrival. If there is a delay exceeding 1 hour, an additional charge may apply.